You can see our complete list of rug breeds and sizes here.
Click Account Signup, enter your email address, and create a password to receive instant access. Your login and password will be sent to the email provided for your records.
Click Login on the navigation bar and enter your login and password for instant access. To log out, click Logout.
Click Login from the main navigation bar and select Forgot Password. Enter the email address you provided when opening your account and click Reset Password. A new password will be emailed to you immediately.
Login and password information can be changed by clicking Account Settings, conveniently located atop the screen at the far right of our navigation bar. You must be logged in to make these changes.
You must have an account and must be logged in to place orders with Dash & Albert.
You can create an account here.
Once logged in, simply click on a product for pricing, availability and to add to your shopping bag. Once you’ve made your selections, to complete your order, click on the Shopping Bag icon located atop the screen to begin the checkout process. Or, you can begin shopping first and you will be prompted to create an account before completing the checkout process.
We currently offer Ground Shipping only to Canada.
If you have a specific product in mind, simply use our handy product sniffer; you can search by product name, rug breed and size. To browse more options, such as palette, group, or breed use our navigation bar along the left side of the screen.
Select the product of interest to determine cost and availability. If a product is available it will say "Now!". If a product is not available, the ETA of the next shipment will be displayed.
To add items to your shopping bag, simply click on a product, choose a quantity and click Add to Bag. To modify items in your shopping bag, click the Shopping Bag icon located atop the screen. Here you can remove items, adjust quantities, and even proceed to checkout.
If a product is backordered, the most up-to-date ETA will be listed. If you place an order for a backordered product, the product will ship once it comes into stock, unless otherwise noted in the delivery instructions.
No. A new order must be placed for each new shipping address.
No, we do not ship to P.O. boxes.
Shipping via FedEx Ground is free on all retail purchases! Please note that expedited shipping incurs an additional charge, which may increase for oversized (8' x 10' or larger) rugs. Free ground shipping is available only on orders shipped within the contiguous U.S. and Canada. Orders shipped to HI, VI, and PR will be charged International Economy rates. *Please note, outdoor furniture does not qualify for free ground shipping.
No. We apologize, but changes cannot be made to an order online once it has been submitted. We do our best to ship in-stock items within 24 hours. If you find you need to make a change to your order, please contact customer service as soon as possible at 800-658-5035.
No. We do our best to ship in-stock items within 24 hours. If you find you need to cancel your order, please contact customer service as soon as possible at 800-658-5035.
In-Stock items normally ship within 48 hours by Ground. Other methods may ship more quickly.
Depending on where you live in the US, shipping time can take anywhere from 1-5 business days.
Express orders placed after 2pm EST will ship the following business day.
You can view the FedEx transit map to see the estimated delivery time to your area.
Please note that we do not fulfill orders on Saturdays and Sundays.
All orders are shipped from Pittsfield, MA 01201
FedEx considers these rugs oversized, so a higher rate is charged. For more information on shipping charges, please contact Customer Service at 800-658-5035.
Once you create your order, a confirmation page will display that is printer friendly. In addition, you will receive an email confirmation that you can print for your records.
Yes. You will receive an email confirmation including your tracking number once your order has shipped.
Login to your account and click the Orders icon atop the screen. Here you can view all active and completed orders.
A tracking number will be provided to you with your shipping confirmation. If you need assistance tracking your package, please contact customer service at 800-658-5035.
If your order ships incomplete please check your packing slip first to determine if the product has been backordered. If the product is not backordered but is on your packing slip, please contact customer service immediately to arrange a replacement.
Our hooked and tufted rugs naturally lose a bit of fuzz (like dogs). This is natural- simply fetch a vacuum and groom away!
Hooked rugs require occasionally grooming to keep looking their best. From time to time, as a hooked rug settles, a stray loop of yarn may pop up. This is perfectly normal. Do not pull the loop; just trim it with scissors.
View our full return policy here. Note that custom-made items, such as furniture, are not eligible for return.
For all returns, please contact customer service prior to shipping. View our full return policy here.
If you have received a Dash & Albert product as a gift, you may exchange it for a product of equal or lesser value. View our return policy here for full details.
The trade shows listing represents the wholesale trade shows, dates and locations where Dash & Albert will be exhibiting this year. We welcome both existing and potential wholesale customers to visit us at any of these events to see what Dash has in store for 2009.
Dash & Albert Customer Service: